Returns & Refunds Policy for Jevise

Last Updated: [01 January, 2025]

At Jevise, we aim to ensure your complete satisfaction with our men’s denim and clothing products. This policy outlines the terms for exchanges and refunds. By purchasing from our store, you agree to abide by these terms.

1. Eligibility for Exchanges & Refunds

Exchange-Only Policy

  • No General Returns: We do not accept returns for change of mind, buyer’s remorse, or style preferences.
  • Wrong Size Exchanges: If you ordered the wrong size, you may request an exchange for the correct size within 10 days of delivery.
  • Defective/Wrong Items: If you receive a damaged, defective, or incorrect product, we will cover all costs for replacement or refund.

Condition Requirements

To qualify for an exchange or refund, items must:

  • Be unworn, unwashed, and free of odors or stains.
  • Have all original tags and packaging intact.
  • Include a valid order number or proof of purchase.

2. How to Request an Exchange or Refund

Step 1: Contact Us

  • Email [contact@jevise.com] within 10 days of delivery with:
    • Your order number.
    • Photos/video of the item (for defective/wrong products).
    • Reason for exchange (e.g., wrong size).

Step 2: Approval & Instructions

  • We will review your request within 24–48 hours and email:
    • An Exchange Approval with a Return Authorization Number (RAN).
    • Return shipping instructions (if applicable).

Step 3: Ship the Item

  • For Wrong Sizes:
    • You are responsible for return shipping costs.
    • Ship the item to:
      Jevise Exchanges
    • Use a trackable shipping method (we are not liable for lost packages).
  • For Defective/Wrong Items:
    • We will email a prepaid return shipping label (if in Bangladesh).

3. Refund Process

Refund Eligibility

Refunds are only issued in cases of:

  • Defective/damaged items.
  • Incorrect products sent by Jevise.
  • Advance payment orders (if the customer prefers a refund over replacement).

Refund Method & Timing

  • Original Payment Method: Refunds are processed to the original payment source (e.g., credit card, bKash).
  • Processing Time: Refunds take up to 10 business days after we receive and inspect the item.

4. Replacement Process

  • Wrong Size Exchanges: We will ship the correct size once the original item is received and inspected.
  • Defective/Wrong Items: A replacement will be shipped immediately at no extra cost.

5. International Exchanges (Case-by-Case Basis)

  • No Standard International Shipping: We currently do not offer international shipping.
  • Special Requests: Contact [contact@jevise.com] for international exchange inquiries.
    • Customers are responsible for return shipping costs, customs fees, and taxes.
    • Refunds (if approved) will be issued in Bangladeshi Taka (BDT).

6. Non-Refundable Situations

  • No Non-Refundable Items: All products are eligible for exchange/refund if they meet the above conditions.
  • Denied Requests: Exchanges/refunds will be denied if items:
    • Are altered, washed, or damaged by the customer.
    • Lack original tags/packaging.

7. Lost or Delayed Packages

  • Customer Responsibility: You are responsible for return shipping costs and risks. We recommend trackable shipping.
  • Defective/Wrong Items: If we provided a prepaid label, we will resolve delays.

8. Contact Us

For assistance with exchanges or refunds:
Email: [contact@jevise.com]